West Monroe, a global business and technology consulting firm, has earned the top honor in the AI-Driven Culture of Innovation category in the 2026 American Business Awards. The firm's AI-native operating model, which democratizes the creation of assets and solutions with AI, has been recognized for its maturity and organization-wide adoption. West Monroe's Chief AI Officer, Bret Greenstein, was also named an AI Leader of the Year by the Stevie Awards.
Overview
West Monroe's AI-native operating model is built on a platform that brings together employee-built AI solutions into one place, making it easier to discover, share, and adopt solutions being built across the firm. The firm's internal AI Store, launched in the same week as the Stevie Awards recognition, is a single destination for employees to access GPTs, common prompts, apps, and other AI assets built across the firm.
What it does
The AI Store advances the work of the firm's Builder Community, a grassroots network where builders can get extra guidance and resources and connect what they're working on into the firm's R&D pipeline. The community brings together more than 250 employees across roles and experience levels to turn ideas into solutions at scale, quickly.
Tradeoffs
While many organizations are still working to scale AI beyond isolated teams or pilots, West Monroe has paired central leadership and governance with broad access to governed tools, training, and builder capabilities, empowering employees across all roles and levels to create new ways of working and deliver innovative client solutions.
When to use it
West Monroe's AI-native operating model and internal AI Store are designed to accelerate adoption, scale innovation, and bring expertise and experience directly into client work. The firm's approach is particularly relevant for organizations looking to harness AI as a core driver of business transformation.
Pricing
No pricing information is available for the internal AI Store or West Monroe's AI-native operating model.
Bottom line
West Monroe's recognition as a leader in AI-driven innovation underscores the firm's commitment to harnessing AI as a core driver of business transformation. The firm's internal AI Store and AI-native operating model offer a unique approach to democratizing the creation of assets and solutions with AI, and may serve as a model for other organizations looking to accelerate AI adoption and innovation.
The practical takeaway from West Monroe's approach is that organizations can accelerate AI adoption and innovation by democratizing access to AI tools and training, and empowering employees to create new ways of working and deliver innovative client solutions. By doing so, they can bring expertise and experience directly into client work and drive business transformation.