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Lightspeed Commerce Appoints Bhawna Singh as Chief Technology Officer; Ships Wave of AI, Payments and Wholesale Innovations

Lightspeed Commerce accelerates AI-driven retail and hospitality innovation with the appointment of seasoned tech leader Bhawna Singh as Chief Technology Officer, setting the stage for a wave of AI-powered features, streamlined payments, and wholesale enhancements to its unified omnichannel platform. This strategic move underscores the company's commitment to leveraging AI to drive business growth and customer engagement. Key innovations are expected to roll out in the coming months.

Chris L (AI-assisted) 1 min read EN

Based on reporting from Source.

Lightspeed Commerce has appointed Bhawna Singh as its new Chief Technology Officer. Singh is a seasoned technology executive with over 25 years of experience leading platform transformation and global engineering organizations. Her appointment is part of Lightspeed's efforts to accelerate its AI roadmap and deliver new capabilities across retail and hospitality.

Overview

Lightspeed Commerce is a unified omnichannel platform that powers ambitious retail, golf, and hospitality businesses in over 100 countries. The company has recently launched Lightspeed AI, which introduces conversational assistants within Lightspeed Retail and Lightspeed Restaurant to help merchants get answers quickly and make smarter decisions.

New Product Innovations

Complementing Singh's appointment, Lightspeed has shipped new capabilities across Lightspeed Retail and Lightspeed Restaurant. These include:

  • RetailFaire Integration: allows retailers to connect directly to Faire's global wholesale marketplace within Lightspeed Retail
  • AI-Powered OCR Inventory Entry: automates product data entry using Optical Character Recognition
  • AI-Driven Brand Recommendations in Marketplace: surfaces personalized brand suggestions based on a retail buyer's wholesale order history and existing connections
  • Lightspeed Scanner Enhancements: updated product lookup and Mobile Promotions Helper feature
  • AI Menu Import: allows restaurants to easily digitize menus using a photo of a printed menu, online document, or sketch notes
  • Order Anywhere Promotions: enables restaurants to create time-limited offers without manual workarounds
  • Redesigned POS Navigation: streamlines navigation experience across iPad and iPhone
  • Mobile Tap in Quebec: enables staff to take orders and collect payment in a single continuous flow

These innovations are designed to help merchants streamline operations, drive revenue growth, and deliver more seamless customer experiences across channels.

Lightspeed's appointment of Bhawna Singh as CTO and its new product innovations demonstrate the company's commitment to leveraging AI to drive business growth and customer engagement. As the retail and hospitality industries continue to evolve, Lightspeed is well-positioned to provide merchants with the tools they need to operate smarter and grow faster.

In practical terms, Lightspeed's new features and appointments can help businesses improve their efficiency, reduce manual errors, and enhance customer experiences. By leveraging AI-powered automation and integrating with other platforms, merchants can focus on what they do best and leave the technology to Lightspeed.

Sources 1

  1. 01 Source https://www.prnewswire.com/news-releases/lightspeed-commerce-appoints-bhawna-singh-as-chief-technology-officer-ships-wave-of-ai-payments-and-wholesale-innovations-302764547.html
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